COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

Our Commitment to You

As our customers navigate the effects of COVID-19, we’re committed to helping you power through. We want to ensure you have the energy needed to power your home and business to keep your family and employees safe. 

We realize this is a challenging economic time for many. If you’re having trouble paying your bills, we can help find a pay arrangement that works best for you.

Rest assured, we will not disconnect service to any residential customers until further notice. If you’ve received a call where someone has threatened to turn off your power if you don’t pay immediately, hang up and check your account status using My Account or our mobile app. Learn more about avoiding scams.

Help for Residential Customers

Because COVID-19 is creating financial challenges for many people and families, new funding is available in some states to help cover energy bills, and some application deadlines have been extended.

Residential customers can find more resources here or call us at 800.895.4999.

There are lots of ways you can save energy and money. Find energy saving tips.

Estamos aquí para ayudar en tiempos difíciles

Si esta teniendo problemas para realizar pagos regulares en su cuenta, nos gustaría trabajar con usted para hacer un plan de pago que funcione para usted. Establecer y mantener un plan de pago garantizará que su servicio de energía continúe. Por favor llámenos al 1-800-895-4999.

Peb nyob ntawm no txhawm rau pab thaum lub sij hawm muaj kev nyuaj

Yog tias koj muaj teeb meem txog txoj kev them nyiaj tsis tu ncua hauv koj tus avkhauj, peb xav ua hauj lwm nrog koj los npaj ib qho kev them nyiaj uas haum rau koj. Kev teeb thiab khaws cia ib qho kev npaj them nyiaj yuav ua kom ntseeg tau tias koj tseem yuav tau siv hluav taws xob txuas ntxiv mus. Thov hu rau peb ntawm tus xov tooj 1-800-895-4999.

Waxaan halkaan u joognaa inaan ku caawino waqtiyada adag

Haddii aad dhibaato ku qabtid inaad koontadaada ka sameyso lacag bixin joogto ah, waxaan jeclaan lahayn inaan kula shaqeyno si aad u sameysato qaab lacag bixin oo kugu habboon adiga. Qaabaynta iyo haysashada qaab lacag bixin ayaa xaqiijin doonta in adeeggaaga tamarta uu sii socdo. Fadlan naga soo wac 1-800-895-4999.

Financial Assistance for Small Businesses

Our energy advisors are here to help, whether you have questions on how to proceed with your energy efficiency projects or are looking for low and no-cost ideas that can save you energy now. Contact them at 800.481.4700 or

If your business is closed due to COVID-19, review this checklist of recommended procedures intended to minimize wear and tear on equipment and reduce the energy use in your empty facility.

Temporary rate discount for qualifying Minnesota business customers

If your business saw an electric load decrease of 25% or more as a direct result of the pandemic or civil unrest, you may qualify for a temporary discount on the base energy and demand charges on your electric bill. To get started, fill out the interest form.

Get help through the U.S. Small Business Administration

The U.S. Small Business Administration (external link) is accepting applications for assistance programs and loans. Visit the links below, regularly, to check on the status as these programs are offered on a first-come, first-served basis and are expected to go fast.

SBA Economic Injury Disaster Loans

Designed to help businesses cover expenses, these low-interest federal loans are processed directly by the SBA Office of Disaster Assistance. Learn more (external link).

If your small business is having trouble making regular payments on your Xcel Energy account, please give us a call at 800.481.4700. We are available Monday through Friday, from 8 a.m. to 5 p.m.

Reopening Businesses and Return to the Work

Prepare for facility occupancy. Is your HVAC system ready?

As businesses and organizations are making plans to reopen after being closed for several months, consider preparing your HVAC equipment and airflow for a safe return.

To help you navigate resources and tips on airflow and health in your facility, here are links to four key organizations that are experts on the topic. These links will take you directly to the COVID-19 information for each organization:

Energy Efficiency Support

As you prepare your equipment and look to improve energy efficiency, contact our Energy Advisors at 800.481.4700 or your Xcel Energy account manager. They will help determine eligibility of rebates and Xcel Energy-funded studies to uncover energy improvement opportunities.

Energy Saving Tip Icon

Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.