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Customer Support

Flood Resources

Use these tips to safely prepare for and respond to flooding. 

We want to help your family stay safe in the evening of flooding, and we take steps to ensure our facilities can continue delivering reliable service if flooding occurs. If flooding happens in your area, to help keep you safe, we may need to disconnect electric or natural gas service to some customers. You should not attempt to disconnect electricity or natural gas service yourself.

Contact Customer Service at 800-895-4999 with questions or concerns and use the tips and information below to help with your flood preparations.

If flooding becomes widespread, please come back to this page for detailed information.

Electrical Safety Electrical Safety
Natural Gas Safety Natural Gas Safety
After a Flood After a Flood
Other Safety Tips Other Safety Tips
Contact Information Contact Information
Additional Resources Additional Resources
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Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.