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We want to help your family stay safe in the evening of flooding, and we take steps to ensure our facilities can continue delivering reliable service if flooding occurs. If flooding happens in your area, to help keep you safe, we may need to disconnect electric or natural gas service to some customers. You should not attempt to disconnect electricity or natural gas service yourself.
Contact Customer Service at 800-895-4999 with questions or concerns and use the tips and information below to help with your flood preparations.
If flooding becomes widespread, please come back to this page for detailed information.
To request emergency disconnection: 800-895-4999
To request reconnection after inspection (call Builders Call Line): 800-628-2121
Electric emergency/power outage: 800-895-1999
Natural gas emergency/gas odor: 800-895-2999
Customer service: 800-895-4999
Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!
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