COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

Outages FAQ

Reporting Outages & Restoration

How do I report an electrical outage? How do I report an electrical outage?
How do I report a street light outage? How do I report a street light outage?
When will my power be restored? When will my power be restored?

Medical Emergencies

What if I have a medical emergency? What if I have a medical emergency?

Outage Causes

What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?
What causes lights to flicker or momentary outages? What causes lights to flicker or momentary outages?
What are pole fires? What are pole fires?

Damage Due to Outages

What if there are tree limbs on wires near my home? What if there are tree limbs on wires near my home?
What if the electrical connection attached to my home is damaged? What if the electrical connection attached to my home is damaged?
Energy Saving Tip Icon

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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